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Your IT burdens are

Our passion


Presenting:

World Class IT Department services through

IT Guru UX Solutions

UX = User eXperience

Your IT Department of Managed & Unmanaged Services

Your IT Department of Managed & Unmanaged Services

  • Managed & Unmanaged Services
  • You focus on your business - we take on your IT burden
  • Continuous monitoring of systems 24x7
  • Ongoing updates & patches through our very affordable IT Guru UX Solutions

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Your single point of contact

Your single point of contact

  • Your Helpdesk - accessible 24 hours a day!
  • Manage your carriers, equipment repair or provider(s)
  • Resolve any internet or network connectivity issues
  • Resolve software and hardware issues of onsite & covered equipment
  • Need data restored? Call us and it will happen.

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Your systems administrators

Your systems administrators

  • Monthly hardware and software maintenance of all covered IT systems:
    • Patching and updating of your network and desktop operating systems
    • Monitoring, collection and adminstration of log files and metrics to proactively monitor your systems and environment
    • Firmware updates to covered equipment (ie switches, routers, Wi-Fi access points, and more)
  • Identifying and resolving reported or discovered issues and errors
  • Minor revision updates installed for software
  • We design, optimize and administer databases, data integration and the application(s) that use it
  • We build and maintain responsive websites and maintain all integration(s) desired for social networks, for internal, external systems and applications

Your software, network, and service research department

Your software, network, and service research department

  • When you need to upgrade your existing or acquire new software to handle increased volumes
  • When productivity is slowing due to outdated hardware
  • When you are ready to scale up the business to achieve greater success
  • When your software is projected to no longer meets your needs
  • When unfortunate but common software conflicts arise

Your IT purchasing department

Your IT purchasing department

    We resell solutions & systems directly:
  • Computer systems, printers, network hardware and all types of software
  • Submitting POs to your internal purchasing personnel
  • All vendor services - we bill you:
    • Carrier services like internet connections
    • Cloud providers: backups, Office 365, Google G Suite, Amazon AWS, and more....
    • Call centers and conferencing
  • Only one bill!In most cases we will bill you.

Your training facilitators and coordinators

Your training facilitators and coordinators

  • For software and hardware
  • For cloud based services
  • Office 365, Google G Suite, QuickBooks, and Zoho One Suite, just to name a few
  • For new or existing services, hardware and software
  • For all carrier & cloud related services and accounts
  • For upgrades performed, and resultant new features or changed process(es) that affect your workflow

To achieve this we:

To achieve this we:

  • Learn your priorities
  • Participate in your management meetings when appropriate
  • Become your end-to-end agent by providing the experience and knowledge necessary to support you as partners for your IT operations


A big obstacle most business owners must overcome, in addition to being an expert in your chosen field, is that you have to become an expert in information technologies and communication in order to succeed with your IT investments.

This is where the IT Guru UX Solution comes in.

We become your IT Department - so you can stay focused on your business

The world is changing, and at a pace that is hard to stay up to date with. When you’re not up to date, you’re losing the potential to profit from your own specialized services or offered product lines from otherwise avoidable issues like slow or outdated machines, vulnerable operating systems, or no tested and verified backups - which often are discovered when the restoration process is needed after a failure and you realize - no backups, or worse, broken backups that no one realized - until it was too late.

IT happens all the time, and it can result in disasterous consequences to your organizations productivity, profitability, customer service, and oh yes - potential exposure to litigation!

Believe it or not, even more complex issues such as

  • Inaccuracies in reports caused by "bad data" or poorly written queries in your database(s)
  • Licensing compliance
  • Upgrading of simple to complex software you've been probably been putting off for years. Common ones we see are:
    • Microsoft Office
    • ERP's
    • QuickBooks
    • Microsoft Windows Server 2xxx
    • Windows desktops
    • POS software (when new features are desired or for security patches to POS)
  • Inventory issues
  • Collaboration problems
  • Slow internet or network
  • Cryptic error messages
  • or even just have a question of "Can we currently do......." or "How do we......." and have technology Guru's available to ask that to?

can also result in major losses to your organization.


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We will take all of those burdens off of you.

Our goal is to not just be your "computer guy", but your goto for anything IT. To become a manager of your IT projects, attend your management meetings 1-4x month over onsite or remote videoconference (as appropriate) and become an integral member of your team so you can make informed decisions on planning, sales, purchasing, marketing and business process management so you can stay focused on your area(s) of expertise.

Our systems will be integrated to yours 3 hi-level ways:

  1. NMS (Network Monitoring System) agent installed - a small agent is put onto any computer or server covered, that accesses system performance metrics and sends them to our cloud-based NMS servers. Installed on your workstations and/or servers, we are able to monitor thresholds and alarms proactively because we will receive email and text messages of alarms, often before you are aware! Our NMS agent allows us to monitor:
    • Utilizations of CPU, Memory/RAM, hard drive(s), as well as statuses of fan(s), system temperatures, power supply(ies), and other system hardware 
    • Operating system Event and syslogs for application level errors, security events (ie wrong password, locked account(s), service start failures) and literally thousands more
    • Running processes - which applications and programs are in memory - meaning we can instantly identify suspicious apps like malware suddenly appearing on one or more systems, allowing us to identify a malware outbreak or breach to system or network security
    • Network connection info like bandwidth use, speed, link state, latency, interface error rate(s), TCP and other protocol connection #'s in and out of a machine and other network metrics
    • Configuration changes: critical updates installed, new device added or removed, network configuration changes, firmware installed and version(s), device serial number changes, and other config changes
  2. Remote Access agent installed - onto PC(s) and/or server(s). One-time or permanent use remote control software - so we can quickly respond to support calls or alarm generated issues. For alarms, we're able to often resolve them, before you are even aware.
  3. Office 365 or Google G-Suite Business integration with our email system, helpdesk, bookings, invoicing and billing as well as other internal systems we use to extend our service platform to our customers with robust and secure methods to communicate and collaborate with each other. 

Our team and partners have the experience you need to be successful in operating your IT investment(s) for your organization, while we keep IT running problem-free as much as humanly possible.

We understand your needs from an entrepreneurial, business and technical perspective and can help you achieve greater successes in the home to enterprise markets.

We have fixed technological messes, set up best practice environments, and brought businesses into compliance with local, state and federal regulations for years. Don't you think the time has finally come to let IT Guru Services remove that burden, and higher cost from your shoulders?

We stand ready to do IT all for you!

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